This Right of Withdrawal Policy applies to purchases made on bricovexos.com (the “Website”, “Site”, “we”, “us”, or “our”) and is drafted in accordance with European consumer protection legislation, including Directive 2011/83/EU.
If you are a consumer residing in the European Union, you have the right to withdraw from the purchase contract without providing any reason within 14 days from the day on which you or a third party designated by you (other than the carrier) acquires physical possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision by sending a clear statement via email to:
Your request must include:
Order number
Name of the purchaser
Email address used for the order
Products you wish to return
If you withdraw from this contract, we will reimburse all payments received from you for the returned products, excluding delivery costs, without undue delay and in any case no later than 14 days from the day we receive the returned goods or proof of their return.
Refunds will be made using the same payment method used for the initial transaction, unless otherwise agreed.
You must return the goods without undue delay and in any event within 14 days from the date you notified us of your withdrawal.
Returned items must:
Be unused and in original condition
Be returned in their original packaging
Include all accessories, manuals, and labels
You are responsible for the direct cost of returning the goods, unless otherwise stated.
The right of withdrawal does not apply to:
Goods made to the consumer’s specifications or clearly personalized
Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery
Goods that are liable to deteriorate or expire rapidly
Digital content not supplied on a tangible medium, if performance has begun with the consumer’s prior consent
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
We may withhold reimbursement until we have received the returned goods or until you have provided evidence of having sent back the goods, whichever occurs first.
If the product received is defective or damaged, please contact info@bricovexos.com as soon as possible with photographic evidence. In such cases, return shipping costs may be covered by us, in accordance with applicable law.
This policy does not affect your statutory rights under applicable consumer protection laws, including the legal warranty of conformity.
For any questions regarding this Right of Withdrawal Policy, please contact us at: