This Product Complaints and Disputes Policy outlines the procedures for submitting complaints, reporting issues, and resolving disputes related to products purchased from bricovexos.com (the “Website”, “Site”, “we”, “us”, or “our”).
Customer satisfaction is a priority for bricovexos.com. We strive to ensure that all products meet high quality standards and that any issues are addressed promptly, fairly, and transparently.
If you believe that a product purchased from bricovexos.com is defective, damaged, incorrect, or not as described, you may submit a complaint by contacting us at:
Your complaint should include:
Order number
Product name
Description of the issue
Photographic or video evidence, if applicable
Complaints should be submitted within a reasonable time after discovering the issue.
If a product arrives damaged or defective, please notify us as soon as possible. After review, we may:
Offer a replacement product
Provide a refund
Request the return of the defective item
Return shipping costs for defective or incorrect products may be covered by bricovexos.com, in accordance with applicable law.
In the event that you receive an incorrect product or your order is missing items, please contact us promptly. We will investigate and arrange for the correct item to be shipped or issue an appropriate refund.
We encourage customers to contact us first to resolve any disputes amicably. Most issues can be resolved quickly through direct communication.
If a dispute cannot be resolved informally, the matter may be escalated in accordance with applicable consumer protection laws.
Consumers residing in the European Union may access Alternative Dispute Resolution (ADR) mechanisms to resolve disputes without going to court.
You may also use the Online Dispute Resolution (ODR) platform provided by the European Commission.
Nothing in this policy limits or excludes consumer rights granted under applicable law. Our liability for defective products is governed by mandatory consumer protection regulations.
We reserve the right to refuse complaints or dispute claims that are deemed fraudulent, abusive, or unsupported by evidence.
We may update this Product Complaints and Disputes Policy from time to time. Any changes will be published on this page with an updated revision date.
For product complaints, disputes, or further assistance, please contact: