This Warranty and Replacement Policy applies to products purchased from bricovexos.com (the “Website”, “Site”, “we”, “us”, or “our”) and is provided in accordance with applicable European consumer protection laws.
All products sold on bricovexos.com are covered by the legal warranty of conformity, as required by European Union law.
The legal warranty applies for a period of 24 months from the date of delivery for consumers and covers defects or non conformity that exist at the time of delivery.
The warranty covers products that:
Are defective
Do not function as described
Do not match the product description or specifications
Are not suitable for their intended use
The warranty does not cover:
Normal wear and tear
Damage caused by misuse, negligence, or improper handling
Damage caused by unauthorized repairs or modifications
Damage resulting from failure to follow instructions or guidelines
Accidental damage or external causes
To request warranty assistance, please contact us at:
Your request should include:
Order number
Product name
Description of the issue
Photos or videos clearly showing the defect
Requests should be submitted within a reasonable time after discovering the defect.
If a product is found to be defective or non conforming, bricovexos.com may, at its discretion and in accordance with the law:
Repair the product
Replace the product with the same or equivalent item
Provide a partial or full refund if repair or replacement is not possible
If a replacement is approved:
We may require the defective product to be returned
Replacement items will be shipped after verification
Replacement delivery times may vary depending on availability
Shipping costs for approved warranty replacements may be covered by bricovexos.com, where required by law.
All returned products are subject to inspection. If the defect is confirmed, the warranty claim will be processed accordingly. If no defect is found, the product may be returned to the customer.
If a product includes an additional manufacturer or commercial warranty, details will be provided with the product or upon request. Such warranties do not limit your legal rights.
Nothing in this policy limits or excludes consumer rights provided by mandatory law. Liability for defective products is governed by applicable consumer protection regulations.
We reserve the right to update this Warranty and Replacement Policy at any time. Changes will be published on this page with an updated revision date.
For warranty or replacement requests, please contact: